Refund policy

We want you to be happy with your Electric Cleaner. If it isn't right for you, you have 90 days from the day your order is delivered to request a return.

How to start a return

Email us at zenviaeservices@gmail.com with your order number and a short note about why you're returning the item. We'll reply with return instructions and the return address. Please don't send anything back before you've heard from us, as returns received without prior approval can't be processed.

Condition of returned items

To be eligible for a refund, the item must be returned in its original packaging with all nine heads, the telescopic handle and the charging cable included. Items may be tested and lightly used, since you need to try it to know whether it works for you, but items returned damaged, incomplete, or with excessive wear may receive a partial refund or be declined.

Return shipping

You are responsible for the cost of return shipping unless the item arrived faulty or damaged, or was not what you ordered. In those cases we cover the return cost. We recommend using a tracked service, as we can't issue a refund for a parcel that doesn't reach us.

Refunds

Once your return arrives and has been inspected, we'll email you to confirm the outcome. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer, it can take a further 3 to 10 business days for the funds to appear on your statement. Original shipping charges, where they were paid, are not refunded.

Faulty or damaged items

If your order arrives damaged, or the motor or battery fails within 90 days of delivery due to a manufacturing defect, email us with your order number and photos or a short video showing the problem. We'll arrange a replacement or a full refund at no cost to you. This 90-day warranty covers manufacturing defects only. It does not cover normal wear of the brush heads and pads, water damage from submerging the unit, or damage caused by misuse.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Questions

Email zenviaeservices@gmail.com and we'll get back to you.