Shipping policy

Shipping is included in the price of every order. There are no separate delivery charges at checkout.

Processing time

Around 80% of orders are dispatched within 1 to 3 business days of being placed. Orders placed on weekends or public holidays are processed on the next business day.

Delivery time

Within Australia, tracked delivery takes 5 to 10 business days after dispatch. Most orders arrive within that window, though remote and regional addresses can take a little longer. Delivery times for addresses outside Australia vary, and the estimate for your address is shown at checkout.

Tracking

You will receive a confirmation email as soon as your order is placed, and a second email with your tracking number once it leaves the warehouse. Tracking can take up to 48 hours to begin updating after you receive it.

Incorrect addresses

Please check your shipping address carefully before completing checkout. If you notice a mistake, email us straight away at zenviaeservices@gmail.com and we will correct it if the order has not yet been dispatched. We cannot redirect a parcel once it has shipped, and we are not able to cover the cost of reshipping an order returned to us because of an incorrect address.

Lost or delayed parcels

If your tracking has not updated for 10 business days, or your parcel is marked delivered but has not arrived, email us with your order number and we will open an enquiry with the carrier and keep you updated until it is resolved.

Damaged on arrival

If your order arrives damaged, email us within 90 days of delivery with your order number and photos of the damage and we will arrange a replacement or a full refund at no cost to you.

Questions

Email zenviaeservices@gmail.com and we will get back to you.